Frequently Asked Questions

Still needing answers?
  • Can I come see the space?

    Certainly! We are delighted to assist you in arranging a tour and addressing any inquiries you may have. To set up an appointment, please don't hesitate to reach out to us through the provided link.

  • What is the venue capacity?

    Our indoor seating area can accommodate up to 50 guests, while if you prefer a combination of indoor and outdoor seating, we have enough space to comfortably host up to 300 guests.

  • How much does it cost to rent?

    At our company, we believe in transparency when it comes to pricing. You can easily access all the information you need about our packages and prices. Simply visit our service page where you will find a detailed breakdown of our pricing structure. Feel free to click on the link below to learn more:


    SERVICES

  • How do I reserve the space?

    To secure your reservation at our venue, we kindly request a 50% deposit. This is a standard practice to ensure that your booking is confirmed and reserved for you.

  • What is required for clean up?

    Please ensure that all rentals, personal items, and any other belongings brought in for your event are promptly cleared from the space at the conclusion of your agreed rental period. If you surpass the contracted rental time, additional fees may be applied to the credit card associated with your account.


    To ensure the smooth operation of any rental service, please return all items to their respective containers or the original transportation packaging. These should then be placed underneath the designated tent area outside of the venue. 

  • Are tables and chairs provided?

    Yes, the following tables and chairs are included in your rental fee. Any additional items not listed below will have to be rented:


    Chairs

    • 36- Black/Brown Frame Chairs 
    • 50- White Grid Backed Plastic Chairs 
    • 25- Metal Outdoor Patio Chairs 

    Tables

    • 6ft Foldable Tables – 11 (plastic top) 
    • Metal Outdoor Patio Tables – 11 (plastic top)
    • Woodgrain Tables – 8 (wood top) 
    • Height Adjustable Tables – 4 (wood top)

    Photos of Table and Chair qualities noted in link below: 


    FURNITURE 


  • Can two events happen on the same day?

    We guarantee that we will never schedule two events at the same time. When you book a package with us, you have exclusive rights to the venue during your designated time frames.

  • Are there options for me to get ready at the venue?

    We have two spacious bathrooms available for your use. However, it's important to mention that these bathrooms are not designed to be picturesque. If you only require facilities for changing clothes, our amenities will meet your needs perfectly. However, if you're interested in having an onsite location with an aesthetically pleasing backdrop for taking photos while getting ready, we recommend considering an external solution.

  • How do you handle bar service?

    If you would like to have beverages at your event, we require you to use our bar service.  We cannot allow self-service or client-provided liquor, beer, or wine.  We provide 1 bartender per 75 guests, and will pour your drinks as planned.  Our staff is certified, insured, and can help you with your preferred beverage needs.

  • Will there be security at my event?

    While The Patio does not provide any additional security services, you do have the option to hire your own security personnel for your event. This allows you to ensure the safety and security of your guests according to your specific needs and preferences.

  • What is the lighting like outside?

    At our establishment, we provide a selection of elegant stringed linings for your convenience. Additionally, we offer the option to include chandeliers to further enhance the ambiance of your space.

  • Are there decorating restrictions?

    There are some decor rules to consider when it comes to our space. Please make sure that no permanent damage is caused, and at the end of your event, the space should be returned to its original condition.

  • Do you have a projector?

    We regret to inform you that a projector is currently unavailable in our services. However, we do provide a mounted TV in the common room for your convenience. 


    If you need any further technological assistance, we recommend contacting Peak Audio for all your additional needs. You can easily reach them through the link provided below:

  • What is your restroom situation?

    We offer three conveniently equipped facilities that are inclusive and suitable for all genders.

  • Are pets allowed?

    We warmly welcome pets at our establishment, but we kindly request that all animals in attendance are fully vaccinated, well-behaved, and kept on a leash. Additionally, we kindly ask that owners clean up after their pets to maintain a clean and pleasant environment. We greatly appreciate your cooperation in ensuring there are no messes left behind.

  • What is the parking situation and is there valet?

    For your convenience, we have allocated a total of 30 designated parking spots. However, please note that if all these spots are occupied, we would like to remind you that parking will be at your own discretion and responsibility. 


    If you are interested in having a valet service, it would be necessary to outsource this task to an external provider.

  • How far in advance should I book?

    Determining the exact timing can be challenging, but we highly recommend acting sooner rather than later. Our busiest periods typically fall between June and September.

  • Do you allow photoshoots?

    Photo shoots are permitted at our venue. To inquire about pricing and availability, kindly reach out to our venue manager. They will be able to provide you with all the necessary information.

  • Do you include any drinkware, dinnerware, or flatware?

    We are happy to provide up to 150 appetizer plates, 150 dinner plates, and 150 sets of silverware for your occasion.  Drinkware is provided for all of your beverage needs.

  • What forms of payment do you take?

    Our payment policy is designed to provide convenience and flexibility for our customers. We offer a range of payment options, including cash, checks, ACH transfers, and all major credit cards. This ensures that you can choose the method that suits you best when making a purchase or settling an invoice with us.

  • How long do I get access?

    The duration of access depends on the package you have booked. The Weekend package offers a generous 36-hour access period. The Standard Full Day package allows access from 10am to 10pm. Lastly, our Short and Sweet Package only grants access for a duration of 3 hours.

  • Can I drop off Items the day before?

    Due to our limited storage capacity, we regret to inform you that storing items at the venue is unlikely. However, if there is no event scheduled the day before your event, there is a possibility that we may be able to make arrangements for you. It is important to note that The Patio cannot be held responsible for any items left unattended.

  • Does our event have to end at a certain time?

    The duration of your event will be determined by the package you have chosen. Additionally, it is important to keep in mind and adhere to the noise restrictions set by the Whitefish City, as there is a curfew in place at 10pm.

  • Who is responsible for set-up?

    When it comes to rented items, the hosting party is responsible for cleaning up. It is important to stack or place the items back in their original transport devices. After you have completed using the items, it is important to put them back in their appropriate containers or the original packaging used for transportation. These should then be placed neatly under the assigned tent area located outside of the venue.

  • Can I host my wedding and reception at your venue?

    Of course! We offer multiple options to accommodate your needs. It would be most effective to get in touch with the venue manager, as they can guide you through the venue and help determine the most suitable space for your event.


    Contact us today! 

  • Can I access the venue for a rehearsal?

    Access to the venue prior to your event is only available when you book our Weekend Package.

  • Can I have a food truck?

    Absolutely! Our space welcomes food trucks and they can truly enhance your event by offering a unique and enjoyable dining experience.

  • Do I have to have Insurance for my event?

    When hosting an event at The Patio, it is important to purchase a one-time event insurance policy. This can be conveniently done through Tamarac Insurance, one of our recommended insurance providers. The policy should be issued in the Host's name and must include The Patio, DBA as the additional insured. By obtaining this policy, both the client and the Venue will be covered in the event of any damages or lawsuits related to the event. Remember to submit the policy to the venue manager within 14 days of your event.


    Our recommendation for a provider is listed below: 

  • Can I use an Event Coordinator?

    Certainly! Utilizing the services of an event planner or organizer is highly recommended to ensure the success of your event. These professionals bring their expertise and resources to handle various situations efficiently. Additionally, you will be assigned a seasoned Venue Representative who will collaborate with your planner to discuss and finalize all the crucial details of your event. This collaborative approach guarantees a seamless and well-executed occasion.

  • Are candles allowed?

    Absolutely! Yet it is crucial to prioritize safety when using candles. Make sure to follow the regulations specified in the city fire code to ensure compliance and prevent any potential fire hazards.

  • Can I have a live band?

    Certainly! It is indeed possible to have a live band for your event. However, it's important to note that Whitefish has a curfew in effect, and all noise must cease by 10pm.

  • Do you have a preferred vendors list?

    To access additional details about some of our preferred providers, kindly click on the link provided below.


  • Is your venue wheelchair accessible?

    Yes. All of our facilities, including the venue, patio, and restrooms, are designed to be wheelchair accessible.

  • Is smoking allowed?

    To maintain a smoke-free environment, smoking is restricted to specific areas near the parking zone. Please ensure that you use these designated smoking zones and remember to dispose of any smoking devices in the provided equipment properly.

  • What is your cancelation policy?

    Please note that all deposits are non-refundable. However, you are allowed to cancel your event up to two weeks in advance. In the event that you need to reschedule, and we have an available date, we will gladly accommodate your request at no extra charge.

  • Do you charge Tax & Gratuity?

    At our establishment, we include a 3% resort tax in our charges. However, gratuity is not automatically added to your bill. We have full confidence in the excellent service provided by our staff, and we believe they will ensure you and your guests have an exceptional experience. Hence, we leave the decision of gratuity entirely up to your discretion.

  • What sound equipment do you have on site?

    We offer a 2-zone speaker system that allows for independent volume control of both the inside and outside speakers. This offers versatile connectivity options, allowing you to connect any device using either a 3.5mm headphone jack (aux cable) or through Bluetooth audio streaming.

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